First steps to improving CX; Prioritizing modernization projects; Technology in the hybrid work world

Abstract

On today’s episode of The Daily Scoop Podcast, a new Navy operation is underway to mitigate vulnerabilities on its network.

Agencies across government are asking Congress for FY2023 funding to support the Biden administration’s executive order on customer experience. Kelly O’Connor, associate director at Boston Consulting Group and former product manager at U.S. Digital Service, explains three things organizations can do now to improve CX without additional funding.

Document Date
Author (organization)
fedscoop
Document type
Press Release