Topic: Creating Efficiencies through Service Delivery and Customer Experience
Join the ACT-IAC Customer Experience Community of Interest member meeting for a discussion on Creating Efficiencies through Service Delivery and Customer Experience.
In this session, the CX COI leaders will discuss how agencies have used customer experience strategies to improve service delivery efficiency. We’ll explore specific ways to streamline operations, such as merging websites or contact centers, reducing redundancies, and using data more effectively across different channels to improve the service to the American people. Real-life success stories will be shared.
In the past, the government has wasted millions on failed systems because customer needs weren’t considered during design and development. Other services have fallen short due to unclear communication, difficulty accessing available resources, or a lack of understanding of customer needs. Whether you work in technology, digital services, operations, or customer experience, this session will provide valuable insights to on how agencies can deliver efficient and effective high impact services.
United States